Surface Pro Group Pty Ltd ABN 826 177 45 089 (The Contractor) STANDARD TERMS AND CONDITIONS

These are the Contractor (“we” or “our”) standard Terms and Conditions which will apply to every contract when you as the Customer engage the Contractor to perform its services.

The Contractor reserves the right to amend these Terms and Conditions from time to time at their discretion. Any changes made in such revision take immediate effect once the Customer is notified of such a change.


The Contractor represents and warrants that the Contractor has all the necessary skills, knowledge, experience and expertise to perform the services and will perform the service in a proper and competent and tradesman like manner.

Where there are any applicable industry standards and codes, they will at all times be complied with by the Contractor and all the Contractor’s employees and sub-contractors, The Contractor will ensure it sub-contractors are properly qualified, experienced, licensed (where applicable) and competent to properly perform the service to the required standards and codes.

It is the responsibility of the client to check all building covenants and council requirements for the works and apply and pay any associated approval lodgement and approval fees for works as quoted.

If an event occurs that is beyond the reasonable control of the Contractor which prevents the Contractor from performing the service on or by the date agreed, the Contractor will immediately notify the Customer and give an estimate of the time for completion of the service.

The Contractor will provide all equipment and all materials as may be necessary to properly and efficiently perform the service. Unless otherwise agreed in writing all materials & products supplied will be of a quality fit for their purpose. All Contractor equipment will be safe for use, be properly maintained and capable of being used to carry out the service.

If the Customer requires a variation to the service, the Contractor will provide a quotation for performing the service as varied which additional sum will be added to the price if accepted by the Customer. If the Customer does not accept the quotation, the Contractor is not obliged to carry out the variation works

The Contractor may use sub-contractors to provide any of the service. In such circumstances, the Contractor will ensure that:
  • the sub-contractors so engaged are suitably qualified, hold all necessary licences and are otherwise able to perform the service in a proper and workman-like manner;
  • the sub-contractors so engaged have current or necessary insurances
  • The Contractor is solely responsible for all fees payable to sub-contractors


Any act by the Customer or those legally acting on behalf of the customer which requests the Contractor to begin performing any services or providing any materials will be deemed as acceptance to these Terms and Conditions.

Once these Terms and Conditions are accepted they are irrevocable and cannot be amended without the written consent of the Contractor.

In the event there is more than on party as a Customer to these Terms and Conditions, all Customers will be jointly liable for these Terms and Conditions.

Should the Customer cancel the engagement of the Contractor after it has been accepted, the Customer agrees they may be held liable for any costs incurred by the Contractor in relation to the provision of the services and/or provision of products up to the point of cancellation.


A quote provided by the Contractor will remain valid for 30 days or until the indicated expiry date. Provided on the quotation

The Customer will pay the Contractor’s fee on completion of the service. The price includes GST and is the full amount which the Customer will pay for the service.

The Contractor will issue a tax invoice for the service setting out the service performed, including any variations. This tax invoice will include the final price for the services performed and any goods provided; this price may vary from the quoted price at the discretion of the Contractor

Payment of the Contractor’s tax invoice should be made in the following manner:
  • Electronic transfer to the Contractor’s nominated bank account,
  • Credit card via PayPal or Cash.

Where the Customer fails to pay any tax invoice on or before the due date, the Customer agrees that the Contractor will add interest to the total outstanding amount at the rate of 3% interest per calendar month and that the Customer will be liable to pay an accrued interest in addition to the outstanding amount.

In the event the Customer defaults in payment of an invoice, the customer shall indemnify the Contractor from any costs incurred by the Contractor in recovering the outstanding amount, including but not limited to solicitors’ fees.

The Customer is not entitled to deduct any invoiced amount from any amounts owing to the Customer by the Contractor.


The Customer will ensure that, if the service is to be performed on the Customer’s property, the Customer is authorised to occupy those premises and obtain the service.

The Customer will ensure that the Contractor will have unencumbered and unobstructed access to the area/s of the premises requiring the service.

The Contractor will ensure that at all times in performing the service it uses safe and proper procedures and practices and that all its employees are properly trained and supervised and observe all proper safety practices. Where protective equipment, materials or clothing are required these will be provided by the Contractor and the Contractor will ensure that these are used at all relevant times.

The Contractor will at all times have current Workers Compensation insurance and will, on request with prior notice, provide evidence to the Customer of its currency.


The Contractor warrants that all the service it performs including any product it supplies as part of the service will be fit for its intended purpose, will be capable of being used by the Customer for its intended purpose and will perform in accordance within its applicable specifications (if any).

All statutory warranties that can be lawfully excluded are hereby expressly excluded.

To the extent permitted by law, the Contractor is not liable for negligence or otherwise to any person including the Customer for any loss or damage including consequential loss suffered or incurred in relation to the Contractor’s service or products supplied.

28. Where the service is not of the kind ordinarily required for personal, domestic or household use or consumption then the liability of the Contractor is limited pursuant to s.64A of the Competition and Consumer Act 2010 at the discretion of the Contractor to

  • the supplying of the service again; or
  • the payment of the cost/s of having the service supplied again.


It is agreed by the Parties that these Terms and Conditions will be construed in accordance with the Law of Queensland and each Party covenants that it submits to the jurisdiction of the Courts of Queensland for the resolution of any dispute under the Agreement.


Neither the Contractor nor the Customer shall be held liable for any breach of these terms where the breach arises from an act of God, war, natural disaster, terrorism or any other event beyond the reasonable control of either party.